1. Introduction
Prism Printworks (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
When you place an order or interact with our website, we may collect the following personal information:
- Contact details: Name, email address, phone number
- Delivery information: Physical address for shipping purposes
- Payment information: Processed securely through Paystack — we do not store your card details
- Design files: Artwork uploaded for printing purposes
- Communication records: Emails and WhatsApp messages related to your orders
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your order status
- Providing customer support
- Sending your design files to our production team
- Improving our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Design File Handling
Design files uploaded during the ordering process are emailed to our production team and automatically deleted from our web server. We retain design files only for the duration needed to fulfil your order. Files are not used for any other purpose without your consent.
5. Payment Security
All payments are processed securely through Paystack, a PCI DSS compliant payment gateway. Prism Printworks does not have access to or store your credit/debit card information.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmission.
7. Cookies
Our website uses cookies to provide essential functionality such as your shopping cart and checkout process. You can manage cookie preferences through your browser settings.
8. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
9. Third-Party Services
We use the following third-party services that may process your data:
- Paystack: Payment processing
- Courier partners: Delivery of your orders
- Google Analytics: Anonymous website usage statistics
10. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for accounting and tax purposes as required by South African legislation.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
12. Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us:
Email: sales@prismprint.co.za
WhatsApp: +27 65 085 2497
Address: Pretoria North, Gauteng, South Africa
Last updated: March 2026